Frequently Asked Questions - FAQ

Do you ship internationally?

Yes, select your country at check out. If you do not see your country as an option, please contact us directly at for a shipping quote.

How long will it take to receive my item?

Shipping within Canada usually takes 4-7 days, 8-12 days to the US and around 2 weeks to ship internationally.

Please note, we try to ship within 3 days of payment being received, however all our bags are made in small productions and at times an item may be purchased before its production is complete. In this case we will notify you of the delay and ship your bag once it has been completed. For custom orders, turnaround time will be discussed for each individual project.

Do you accept refunds or exchanges?

Uppdoo does not accept refunds. We are happy to accept exchanges of products in original, unworn condition within 30 days of purchase. All shipping fees that occur when shipping a product, as well as original shipping fees, are non-refundable. Please contact us directly at to arrange an exchange. Custom and discounted items are final sale.

What is the warranty for an Uppdoo bag?

All bags are under a 1-year warranty from exact purchase date. After that year has elapsed, all repairs will be charged to the customer accordingly. Customers oversee arranging and paying for any shipping fees that may occur. Please contact us directly at to arrange a repair.

How do I care for my bag?

All bags are pre-treated with a weather-resistant polish. This means if you get caught in the rain, your bag should be fine, however please do not knowingly wear your bag in a storm or blizzard! To keep your bag in tip-top shape, we advise treating your bag once every month with a good quality leather treatment, like mink oil. Please remember that we only use naturally dyed and tanned leather; each bag is unique and any textual variances on the leather should not be considered defective. Enjoy your bag and let it grow with you!

Payments & Orders

We currently accept:

- American Express

- Visa

- Mastercard

- Paypal

- Union Pay

- Discover


Terms & Conditions

Please see our full Terms & Conditions here!